Terms of service

TERMS OF SERVICE

OVERVIEW Welcome to RLXE! The terms "we", "us" and "our" refer to RLXE. RLXE operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). RLXE is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. By purchasing from RLXE, customers agree to all store policies, shipping timelines, final sale conditions, and sizing responsibility before checkout.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. RLXE reserves the right to refuse service to anyone for any reason at any time. You are solely responsible for maintaining the security of your account credentials. You represent and warrant that all information you provide is correct, current, and complete.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products. However, colors and appearance may differ based on your device settings. It is the customer's sole responsibility to ensure sizing is correct before checkout.

We do not warrant that the quality of any products purchased will meet your expectations. All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities offered to any person or geographic region.

SECTION 3 - ORDERS AND FINAL SALE

When you place an order, you are making an offer to purchase. RLXE reserves the right to accept or decline your order for any reason, including the right to cancel orders flagged as fraudulent.

Please note that all purchases are subject to final sale conditions as outlined in our Refund Policy. Please review your order carefully before submitting, as RLXE may be unable to accommodate cancellation requests after an order is accepted. You represent that your purchases are for personal use and not for commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. Posted prices do not include taxes, shipping, or customs charges unless stated otherwise. You agree to provide current and accurate purchase and account information so that we can complete your transactions and contact you as needed.

SECTION 5 - SHIPPING AND DELIVERY

By purchasing, you acknowledge and agree to our stated shipping timelines. We are not liable for delays caused by carriers, customs, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, text, images, and graphics, are owned by RLXE or its licensors. You may use the Services for personal, non-commercial use only. Unauthorized use of the material on the Services is strictly prohibited.

SECTION 7 - OPTIONAL TOOLS AND THIRD-PARTY LINKS

We may provide access to third-party tools or links to third-party websites. We do not monitor these and are not liable for any harm or damages related to your use of these third-party resources. Use of such tools is entirely at your own risk.

SECTION 8 - RELATIONSHIP WITH SHOPIFY

RLXE is powered by Shopify. However, sales are made directly with RLXE. Shopify is not responsible for any aspect of sales, including injury or loss resulting from products. You release Shopify from all claims related to your transactions with RLXE.

SECTION 9 - PRIVACY AND FEEDBACK

Personal information is governed by our Privacy Policy. If you submit feedback or ideas, you grant us a perpetual, royalty-free license to use that content for any purpose. We reserve the right to monitor or remove content we deem objectionable.

SECTION 10 - PROHIBITED USES AND AGENTS

You may not use the site for unlawful purposes, to infringe on intellectual property, or to transmit malicious code. Use of automated "Agents" or AI tools to interact with the site must follow strict identification protocols (User-Agent string: "Agent/[name]") and must not circumvent security measures.

SECTION 11 - DISCLAIMER AND LIMITATION OF LIABILITY

THE SERVICES AND PRODUCTS ARE PROVIDED 'AS IS' WITHOUT ANY WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO CASE SHALL RLXE OR SHOPIFY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

SECTION 12 - INDEMNIFICATION

You agree to indemnify and hold harmless RLXE and Shopify from any claims or attorneys' fees arising out of your breach of these Terms or your violation of any law.

SECTION 13 - CHANGES TO TERMS OF SERVICE

RLXE reserves the right to update, change, or replace any part of these policies at any time without notice. It is your responsibility to check our website periodically for changes. Your continued use of the Services constitutes acceptance of those changes.