Refund policy
REFUND POLICY
At RLUXEE, customer satisfaction is important to us. Due to hygiene and safety reasons, all shapewear, bodysuits, swimwear, and intimate apparel are final sale.
We do not offer refunds or exchanges unless an item arrives damaged or defective.
If you receive a damaged item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
- Your full name
Approved claims may qualify for:
- Store credit
- Exchange
- Replacement item
Items must be:
- Unworn
- Unwashed
- In original packaging
- Free of perfume, makeup, or stains
Email: support@rlxe.com